You’re looking to set up your customer success management team and aren’t sure where to start. You’re completely aware of how important these roles are to the success of your business and yet, you wonder, “Who do I hire for these roles?” Maybe you’re wondering, how to turn service reps or salespeople into customer success people, or how to change the profile to get the folks in this role to perform better. Or perhaps you already have one or two people in this role and they’re doing great, but it feels a little disjointed or they could be doing a more intentional job. Tracey Wik, GrowthPlay’s Sales Talent Management Practice President, shares her expert opinion. Click here to read the full blog.